10. Design & Managing Services
As I have been mentioning throughout my entries on this blog, technology has truly altered our every day life. We are never alone, always able to connect and always able to voice our opinions on platforms with millions of co-current users. Evidently, this phenomenon, in addition to the concept of globalization, lead to businesses having a louder voice of their own; announcing their existence and striving to attract consumers through raw value and personalization. However, despite the ease that originates from the wonders of technology as well as globalization, everything became more competitive. Better prices, better quality, consistent innovation as well as customization to fit the personalized wants and needs of the consumer, define our current market. While this is an enormous advantage for consumers, as they attain a long range of products and services, right in front of them, organizations in the other hand, are required to constantly adjust their endeavors in order to remain...